Electricity Tariff: Abuja DisCo issues an apology for wrong charges

Customers of Abuja Electricity Distribution Company have received an apology from the company about incorrect billing of the new tariff rate.

The company explained the development as a result of a system error.

This was revealed on Thursday in a tweet from the business’s X account.

On Wednesday, the Nigerian Electricity Regulatory Commission authorized an increase in the electricity cost for Band A consumers who receive 20 hours of electricity every day.
Musliu Oseni, the vice chairman of the commission, announced that users will now pay N225 kilowatt per hour instead of the existing N66.

The AEDC said in its apology letter that some Band A customers were incorrectly charged when they refilled their meters, and that those who had previously been Band A customers but were demoted to Band B were charged the new cost of N225 per Kilowatt hour.

The tweet with the subject “Public notice” said, “This is to inform customers across the Abuja Electricity Distribution Plc franchise that we are aware of the wrong charges faced by some Band A customers who tried to recharge their meters following the new tariff regime.

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“This was due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to Band B due to the number of hours of electricity supply enjoyed over the past few weeks.

“These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour. Our team is working to identify the customers affected, and all excess charges will be refunded.

“The situation also saw some Band A customers who are now charged N225 vend at the old rate. Once the glitch is resolved, this category of customers will now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.”

“We apologise for any inconvenience caused to our customers during this change. We remain committed to improving power supply to all categories of customers, and we crave your understanding and support as we do this,” the statement read.

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